Third Party Reimbursement

CT Medical, Inc. has the ability to bill many of the major insurance companies and government entities. We do this as a service to our customers and reserve the right to decide on a case by case basis. Below is a partial list of third party payers that CT Medical can provide for:

Medicare Medi-Cal

Blue Shield

Blue Cross

Homelink

Medical Services Company

Modern Medical

Tech Health

PMSI—Pharmamerica

TriCare

Health Net

Champus

Asmed

Cigna HMO

Cigna PPO

Mutual of Omaha

Choicecare

First Health

Beech Street

Delivery Policy:

Drop Ship Orders:
All orders placed by 2:00 P.M. Pacific Time are shipped the same day, subject to stock availability. Delivery times vary by location, however you can expect to receive your delivery usually between 2 to 5 working days. We will use standard Ground shipping where possible, unless you request special shipping at the time of the order. Additional charges for express shipping may be incurred.

Direct Delivery:
Orders requiring direct delivery, subject to stock availability, are usually delivered between 2 to 4 hours from the time we receive a complete order and we can determine that someone will be at the location that can sign for the delivery.

Return Policy:
Missing Merchandise, Damaged Shipments and Defective Products
a. Please report all missing merchandise to our Customer Service Department within 3 days of receipt of your order. Occasionally, cases separate during shipment; missing items should arrive within 1-2 working days. b. Products damaged in transit should be refused at the time of delivery. UPS will then return the product back to CT Medical. CT Medical’s customer service should be notified immediately so that a replacement order can be expedited. c.100% Credit will be given for incorrectly shipped, damaged or defective products. Any notification of missing or damaged products must be made within 3 days of the product delivery. Beyond this time period, all requests will be denied and the invoice must be paid in full. 2. Return Authorization, Dissatisfaction with Products and Credits a. If a client refuses a shipment and UPS has to return the product(s), CT Medical will grant a credit for the value of the products only, but not the original freight charges. In addition, CT Medical will assess a 15% Restocking Fee. b. If a client wants to return product(s), please call within 3 days of receipt of the merchandise with the date of purchase, order number, product number and reason
for returning the product. The returned products must be unopened and in a salable condition. CT Medical will then issue a UPS or Fedex Call Tag(s). The cost of the Call Tag(s) will be subtracted from the total credit given for the returned merchandise. Please
note that the costs of Call Tags are the “original freight charge” plus a Carrier Surcharge of $5.50.

HIPAA Statement:

CTR Medical, Inc.
10930 Portal Drive
Los Alamitos, CA 90720

Notice: Patient Privacy
Effective April 1, 2003

We are committed to preserving the privacy of your personal health information. In fact, we are required by law to protect the privacy of your medical information and to provide you with notice describing:

How medical information about you may be used and disclosed and how you can access this information.

We are required by law to have your written consent before we use or disclose to others your medical information for purposes of providing or arranging for your health care, the payment for or reimbursement of the care that we provide to you, and the related administrative activities supporting your treatment.

We may be required or permitted by certain laws to use and disclose your medical information for other purposes without your consent or authorization.

As our patient, you have important rights relating to inspecting and copying your medical information that we maintain, amending or correcting that information, obtaining an accounting of our disclosures of your medical information, requesting that we communicate with you confidentially, requesting that we restrict certain uses and disclosure of your health information, and notifying the Privacy Officer at CTR Medical if you feel your rights have been violated.

We have available a detailed Notice of Privacy Practices that fully explains your rights and our obligations under the law. We reserve the right to change and update our privacy notice. The effective date at the top of this page indicates the date of the most current Notice in effect.

You have the right to receive a copy of our most current Notice in effect. If you have not yet received a copy of our most current Notice, please ask any employee of CTR Medical or CTR Medical, and we will provide you with a copy.

If you have any questions, concerns, complaints about the Notice or your medical information, please contact Erica Ross of our office at (800) 660-1162.
Forms:

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Copyright
All site design, text, graphics, content, the selection and placement of these, and all art and product images on the site are ALL RIGHTS RESERVED. Any use of materials on this web site other than viewing them on the site itself, including reproduction (whether by downloading, printing, or another method), modification, distribution, or republication, without the prior written permission of CT MEDICAL, INC. or CTR Medical Enterprises, Inc., is strictly prohibited.
As a user of the this web site, you acknowledge that you may provide information such as your contact information or payment information, and you hereby authorize CT MEDICAL, INC. ,CTR Medical Enterprises, Inc., and its affiliates or representatives to use such information in connection with any online or offline offering or any electronic mail offering directed to you. CT MEDICAL, INC. and CTR Medical Enterprises, Inc. is committed to protecting your privacy. Any information that CT MEDICAL, INC. and CTR Medical Enterprises, Inc. collects about you will be used to provide you with more information which may be of particular interest to you or to someone who may be interested in the materials on this site. By using this web site, you consent to the collection and use of this information by CT MEDICAL, INC. and CTR Medical Enterprises, Inc.
Disclaimer
CT MEDICAL, INC. and CTR Medical Enterprises, Inc. IS PROVIDING THIS SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS SITE OR ITS CONTENTS. CT MEDICAL, INC. and CTR Medical Enterprises, Inc. DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR PRICING, WHICH MAY CHANGE WITHOUT NOTICE. IN ADDITION, CT MEDICAL, INC. and CTR Medical Enterprises, Inc. DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT.
Due to differences in individual monitor displays and web browsers, product images should be utilized only as a general guide, and should not be assumed to be the exact colors, textures, etc. that appear on the web site.
Terms
Price and availability information is subject to change without notice.
Appropriate sales tax, shipping and handling will be added to all orders.
No officers, employees, agents, third-party content providers, sponsors, contractors, licensers, or other representatives, shall be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability and under no circumstances shall CT MEDICAL, INC. and CTR Medical Enterprises, Inc. or any party involved in creating, producing, maintaining or distributing the site, be liable for any compensatory, direct, indirect, incidental, special, or consequential damages, that result from the use of or inability to use site, including, but not limited to, reliance by a user on any information obtained from CT MEDICAL, INC. and CTR Medical Enterprises, Inc. or that result from loss of data, income or profit, loss of or damage to property, claims of third parties, mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to CT MEDICAL, INC. and CTR Medical Enterprises, Inc. database(s), records, programs or services. Each user of this site hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available at ctmedicalinc.com. If and to the extent any state does not permit the exclusion or limitation of liability for consequential or incidental damages, CTR Medical Enterprises, Inc. liability, in such state, shall be limited to the fullest extent permitted by law.
The laws of the State of California will govern all terms, conditions and disclaimers on this site, without giving effect to any principles of conflicts of laws.
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